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John C. Bartholomew
Executive Director, Corporate Governance & Compliance
Chief Quality Officer
quality@ctc.com
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Concurrent Technologies Corporation's (CTC's) commitment to quality is exemplified
by its early participation in the international standards-setting organizations
and its subsequent ISO 9001 (Quality) and 14001 (Environmental) certifications.
CTC was the first nonprofit research and development organization to simultaneously
certify to both the ISO 9001 and 14001 international standards, achieving this distinction
in 1998. All CTC locations conform to the requirements of these international management
system standards.
ISO certification provides clients with ongoing assurance of conformance with client
requirements, including a commitment to continual improvement in the quality of
products/services and in exceeding our clients' expectations. Continued certification
since 1998 demonstrates CTC's commitment to the ISO principles and the continual
improvement of the quality of service to customers.
Continous Improvement
CTC continuously strives to improve our processes and eliminate waste wherever possible.
With support from all levels of Management, CTC's Quality Management System (QMS)
and Environmental Health & Safety Management System (EMS) help identify opportunities
for improvement in our programs and supporting processes, both internally and for
our customers as well. The end result is a robust quality system, which provides
clients with ongoing assurance of conformance with their requirements and a commitment
to continual improvement in the quality of products/services provided to them. Continued
ISO certification since 1998 demonstrates CTC's commitment to quality and to its
customers. The standard requires management "to ensure that customers' requirements
are determined and are met with the aim of enhancing customer satisfaction." CTC's
contract review, proposal submission, and project management planning processes
are all designed to clearly define the customer requirements.
Customer Satisfaction Point of Contact:
John C. Bartholomew
100 CTC Drive
Johnstown, PA 15904
quality@ctc.com
Quality Commitment
